Clerk/Treasurer Donna Musenbrock pioneered the search, “Our customers work hard and expect to be able to pay their Utilities at their convenience. At the same time we couldn’t justify the Town paying for the service.” explained Mrs. Musenbrock. “Thankfully, PayGOV came highly recommended as the solution to our problem! Best of all is the cost to the town – FREE!”
The search for the right company took longer than expected. Few were willing to accommodate the needs of the Village or were simply too expensive. Phyllis Falsetta, Village Clerk, searched for a vendor which specialized in local government. Most companies offering services to municipalities engaged their clients in long term contracts or charged exorbitant fees. Mrs. Falsetta knew there had to be a better way.
The search for a vendor took longer than expected. Few were willing to accommodate the needs of the Town or were simply too expensive. Clerk/Treasurer Brenda Schneider found the right vendor after reaching out to surrounding Montana towns. The response was overwhelmingly in favor of one vendor, PayGOV.US. Mrs. Schneider explained, “PayGOV has positioned us to move forward technologically without absorbing the costs.”
In order to offer this service the Town has contracted with an Minority Owned Indiana based company known as a premier provider of electronic payments. PayGOV.US is a leader in merchant processing in the government sector. Chief Operating Officer Jonathan Stoops credits their success with their “ability to adapt quickly” to the changing environment.
“We found PayGOV.US after searching for just the right company,” explained Clerk/Treasurer Linda Fisk, “ they came highly recommended by other cities and towns throughout Indiana.”
The City of Douglas moved forward with a plan to accept credit/debit cards for Utility payments. The move expands the payment options for customers allowing online and over the phone payments.
Clerk/Treasurer Beth Bennett led the effort to expand service. “People ask if they can pay with their card every week,” explained Mrs. Bennett. “Now we can
finally tell them YES!”
“We are pleased to continue to offer our electronic payment service to Sturgeon Bay at a reduced rate and to add electronic check acceptance. In this economy it is vital that every avenue is explored to increase revenue collection.” Remarked Jonathan Stoops, Chief Operations Officer for PayGOV.US. “Sturgeon Bay is a Utility on the forefront of innovation.”
Clerk-Treasurer Robyn Cook is to be commended for the expansion of service. “The addition of credit cards has been a long time coming, and I’m extremely happy to offer convenient payment options without placing that cost on the Town,” explained Cook. “Residents have continually requested this and we are excited to begin!”
Safety Director Greg Berquest researched a dozen vendors before deciding upon a midwestern company. “PayGOV is known throughout the midwest as a great fit for government”, explained Mr. Berquest, “After a thorough search I am comfortable with our selection. We expect to work with them for years to come.” Special thanks to Julie Fish and Sherryl George who worked closely during the selection process and were able to negotiate a waiver of all costs to the City. This keeps the burden off taxpayers who do not use plastic. PayGOV.US is the preferred vendor for Ohio municipal government.
County Treasurer Linda Greene researched several dozen vendors before deciding upon Indiana based PayGOV.US. “PayGOV is known throughout Indiana Counties as a great fit for government”, explained Greene, “After an extensive search I have yet to find another company who will provide the same level of customized service while indemnifying the County. We expect to work with them for years to come.” PayGOV.US is the preferred vendor for Indiana municipal government.