Citizens of Madison are now able to pay Utilities online!

by adminpaygov

MADISON, Indiana.–(BUSINESS WIRE)— February 17th, 2012
The City of Madison has moved forward on a plan to dramatically expand customer payment options. Residents now can enjoy the convenience of paying their Utility bills online and over the phone. To pay online simply go to (http://madison-in.gov/) Credit and Debit card payments can also be made by phone (866-480-8552).

Understanding the financial struggles many residents face the City has been reviewing measures to reduce expenditures while improving customer service. One improvement that made sense was to start accepting Credit and Debit Cards online. Unfortunately, there are expensive fees involved with accepting electronic payments. Unable to absorb the additional cost, but determined to find a solution, the City searched for another way. PayGOV was recommended as the way to go. PayGOV (www.paygov.us) is the chosen vendor for Indiana Cities and Towns.

Madison Water Utility Office Manager Brian Jackson led the effort to expand service. “The addition of credit card acceptance online has been a long time coming, and I’m extremely happy to report that the City continues to improve upon our goal of providing accurate and polite customer service,” explained Mr. Jackson. “Citizens have repeatedly requested this specific customer service upgrade, and our staff worked diligently to implement this improvement with no cost to the City. We’re excited to start the year off on the right foot.”

For more information contact Jonathan Stoops at [email protected] or 1-866-480-8552.
PayGOV.US assesses a nominal convenience fee processing these transactions. American Express®, MasterCard ®, Discover ® and VISA ® along with debit cards carrying a MasterCard ® or Visa ® are accepted by the program. Citizens using credit cards with bonus rewards programs can, depending on their card’s program, earn rewards, points, and cash-back on airline frequent flyer miles.