This privacy statement discloses the privacy practices for www.paygov.us. If you have questions or complaints regarding our privacy policy or practices, please contact us at [email protected].

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Please read this Privacy Policy carefully to understand what we do and your choices.

In order to provide the services and to reduce the risk of fraud, PayGOV.US, LLC (“PayGOV” or “we” or “us”) must ask you for information about yourself and any payment you make on this site. This Privacy Policy describes the personal information we collect from you, and how we use that information. PayGOV takes the privacy of your personal information very seriously. We will use your personal information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, there are limited circumstances in which some of your information will be shared with third parties under strict restrictions, so it is important for you to review the details of this Privacy Policy. This Privacy Policy applies to all services that are offered through the PayGOV web site and to personal information that we maintain about current and former customers.

Your access to and use of our web site are subject to this Privacy Policy and any other terms of use or policies posted by us. All references to “PayGOV” throughout this policy statement include, unless otherwise stated, PayGOV.US, LLC, its successors and assigns. If you have questions or concerns regarding this Privacy Policy, you should contact us at [email protected].

What Types of Information Does PayGOV Collect and Use?

In general, you can visit our website without telling us who you are or revealing any personal information about yourself. Certain information is required if you choose to make a payment transaction using this site you agree to provide accurate and complete information when providing personal information. The types of personal information we collect and share depend on the product or service you have with us. This information may include the following information collected from you and from your transactions with us:

Your name, mailing address, city, state, zip code, email address, phone number,
your bill payment (including payment amount and designated payee),
your credit or debit card or bank account numbers, expiration date and cardholder name,

Personal information does not include aggregate information about our customers in which your identity cannot be determined.

How do we use your information?

Internal Uses

We use the information we collect about you for everyday internal business purposes in order to provide our services, process your transactions, maintain your account(s), and provide customer service. We provide access to personal information about our customers only to those employees who require it as part of their job in order to provide our services, process customer payments and provide customer service. We collect, store and process your personal information on servers located in the United States.

Disclosure to Third Parties

PayGOV shares certain personal information of customers to run our everyday business. PayGOV does not sell or rent any of your personal information. PayGOV will not share any of your personally identifiable information with third parties except in the circumstances described below or with your permission.

We share personal information with certain third parties such as banks, processors, card networks, and other suppliers and vendors in order to provide the services and to help us process the transactions you request.

We disclose personally identifiable information with third parties that we in good faith believe is appropriate to cooperate in investigations of suspected fraud or other illegal activity, situations involving potential threats to the physical safety of any person, or to conduct investigations of violations of PayGOV Terms of Use, or as otherwise required by law.

Certain federal, state and local laws or government regulations may require us to disclose non-public personal information about you to respond to court orders or legal investigations. In these circumstances, we will use reasonable efforts to disclose only the information required by law, subpoena, legal process, or court order to be disclosed.

We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).

We share aggregated statistical or demographic data with our business partners or for public relations and marketing purposes. For example, we may disclose the percentage of our customers who make payments with a credit card versus a checking account. However, this aggregated information is not tied to any personally identifiable information that can identify you.

As with any other business, it is possible that in the future PayGOV could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to personal information maintained by PayGOV, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended. You will be notified via email or prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

We make disclosures to other nonaffiliated third parties as permitted by federal or state law. PayGOV may also disclose personal information to financial service providers with which it has joint marketing agreements, which are formal agreements between unaffiliated third parties that together market products or services to you

Cookies

Our site may make use of cookies (or a similar technology) to better manage our web site and to assist us in providing you with tailored information and services, maintain user preferences, and create a richer user experience. Our site may also make use of cookies (or a similar technology) to display highly relevant messages (such as advertisements displaying an upcoming tax payment due date) to people who’ve visited our site as they browse Internet Search Engine sites and their affiliate sites that display advertisements. A cookie is a tiny element of data that is sent to your browser when you visit our website. When you visit the web site again, the cookie allows that web site to recognize your browser in order to allow us to better serve you as you navigate through our site or when you return. You may set your browser to notify you or decline the receipt of a cookie; however, certain features of our sites may not function properly or be available if your browser is configured to disable cookies.

Log Files

Like many Web sites, we may automatically gather, or engage a third party to gather, certain information about our Site traffic and store it in log files. For this purpose, we use Internet Protocol (IP) addresses to analyze trends, administer the Web sites, track our users’ movements and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

PayGOV does not disclose private e-mail communications that are transmitted using PayGOV services except as described in this policy and as required to provide requested services or to reply to your e-mail. In the ordinary course of our business, we may use the contact information you provide us to confirm a payment transaction and/or to alert you regarding any difficulty we may experience in attempting to process your payment. With your permission, we may also contact you to remind you of an upcoming payment obligation (e.g., a quarterly tax payment which is due), notify you of a scheduled or successfully completed AutoPayment or to inform you of new or additional services offered by us from which you may benefit. Users who have registered with our service in the My Account section of our Web sites may opt-in to receive information about new or additional services or other notifications or information from PayGOV or our partners. Users may also contact PayGOV as noted above in the “Opt-Out” section if you no longer wish to receive such information or other notifications.

Security

The security of your information is important to us. We take commercially reasonable precautions to protect the personal information submitted to us. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security. When doing business with others, such as advertisers to whom you can link from our site, you should consider the separate security and privacy policies of those other sites.

In the event that your sensitive personal information is accessed by an unauthorized individual and the misuse of your information is reasonably possible, we will notify you of the unauthorized access unless a law enforcement agency believes that such notification may interfere with a criminal investigation. Notification of such an event may be given to you by e-mail, writing, or phone at our sole discretion.

If you have any questions about security on our website, please e-mail us at [email protected] or write us at: PayGOV.US, Attn: Senior Director, Information Security, 5144 E. Stop 11, Suite 17, Indianapolis, IN 46237.

Links to Other Sites

For the convenience of our visitors and customers, this website may contain links to other sites. While we generally try to link only to sites that share similar high standards and respect for privacy, we are not responsible for the content, products or services offered or the privacy and security practices employed by these other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. In addition, the entities operating these third-party sites may use cookies. However, we have no access to or control over these cookies. This Privacy Policy applies only to information collected by this website.

Revisions to Privacy Policy

We reserve the right to change or supplement this Privacy Policy at any time. If we make any substantial changes in this privacy policy (including with respect to how we use customer identifiable information) we will notify you by posting a prominent announcement on our Web site thirty (30) days prior to implementing the change (to the extent commercially possible).

User Acceptance of Privacy Policy

PayGOV.US is a third-party payment processor of credit/debit card payment for over 4,000 thousand government agencies throughout the United States. We can process payments for a variety of departments such as landfills, clerk of courts, municipalities, even parks and recreation.

If you see “PayGOV.US Indianapolis” on your bank statement and are not sure what this transaction is for, contact our Toll-Free Call Center at 1-866-480-8552 M-F 8 am – 4 pm EST to speak with a representative for further clarification on the charges. If you decide to dispute the payment with your credit card company, for any reason, an associate from our office will reach out to you for a repayment on the original transaction, plus up to $40 in additional fees. If we cannot reach you directly to make the dispute satisfied there can be a risk of the payment being withdrawn from the office you paid, your debt being sent to a collection agency, or even small claims court.

Contact Us

If you have any questions regarding our privacy policy, contact our customer service department via e-mail at [email protected] or via telephone at 1-866-480-8552.