“We found PayGOV.US after searching for a sensible solution,” stated Clerk/Treasurer Abigail Lawson, “they came highly recommended by other cities and towns throughout Indiana and were the perfect choice for Kingman.” PayGOV.US provides the service to the town at no cost. Only the residents who choose to use the service for convenience are assessed a nominal fee.
Clerk/Treasurer Donna Musenbrock pioneered the search, “Our customers work hard and expect to be able to pay their Utilities at their convenience. At the same time we couldn’t justify the Town paying for the service.” explained Mrs. Musenbrock. “Thankfully, PayGOV came highly recommended as the solution to our problem! Best of all is the cost to the town - FREE!”
The search for the right company took longer than expected. Few were willing to accommodate the needs of the Village or were simply too expensive. Phyllis Falsetta, Village Clerk, searched for a vendor which specialized in local government. Most companies offering services to municipalities engaged their clients in long term contracts or charged exorbitant fees. Mrs. Falsetta knew there had to be a better way.
The search for a vendor took longer than expected. Few were willing to accommodate the needs of the Town or were simply too expensive. Clerk/Treasurer Brenda Schneider found the right vendor after reaching out to surrounding Montana towns. The response was overwhelmingly in favor of one vendor, PayGOV.US. Mrs. Schneider explained, “PayGOV has positioned us to move forward technologically without absorbing the costs.”
In order to offer this service the Town has contracted with an Minority Owned Indiana based company known as a premier provider of electronic payments. PayGOV.US is a leader in merchant processing in the government sector. Chief Operating Officer Jonathan Stoops credits their success with their “ability to adapt quickly” to the changing environment. “We found PayGOV.US after searching for just the right company,” explained Clerk/Treasurer Linda Fisk, “ they came highly recommended by other cities and towns throughout Indiana.”
The City of Douglas moved forward with a plan to accept credit/debit cards for Utility payments. The move expands the payment options for customers allowing online and over the phone payments.
Clerk/Treasurer Beth Bennett led the effort to expand service. "People ask if they can pay with their card every week," explained Mrs. Bennett. "Now we can finally tell them YES!"
“We are pleased to continue to offer our electronic payment service to Sturgeon Bay at a reduced rate and to add electronic check acceptance. In this economy it is vital that every avenue is explored to increase revenue collection.” Remarked Jonathan Stoops, Chief Operations Officer for PayGOV.US. “Sturgeon Bay is a Utility on the forefront of innovation.”
Clerk-Treasurer Robyn Cook is to be commended for the expansion of service. "The addition of credit cards has been a long time coming, and I'm extremely happy to offer convenient payment options without placing that cost on the Town," explained Cook. "Residents have continually requested this and we are excited to begin!”
Safety Director Greg Berquest researched a dozen vendors before deciding upon a midwestern company. “PayGOV is known throughout the midwest as a great fit for government”, explained Mr. Berquest, “After a thorough search I am comfortable with our selection. We expect to work with them for years to come.” Special thanks to Julie Fish and Sherryl George who worked closely during the selection process and were able to negotiate a waiver of all costs to the City. This keeps the burden off taxpayers who do not use plastic. PayGOV.US is the preferred vendor for Ohio municipal government.
County Treasurer Linda Greene researched several dozen vendors before deciding upon Indiana based PayGOV.US. “PayGOV is known throughout Indiana Counties as a great fit for government”, explained Greene, “After an extensive search I have yet to find another company who will provide the same level of customized service while indemnifying the County. We expect to work with them for years to come.” PayGOV.US is the preferred vendor for Indiana municipal government.
Both Mayor Jack Woods and Clerk-Treasurer Jan Lynch are to be commended for their efforts in serving residents. " I'm extremely happy to report that the City continues to improve upon our goal of providing our residents with efficient customer service," explained Mayor Woods.
Scarlet Ammerman is to be commended for her efforts to serve residents. "The addition of credit cards has been a long time coming. The Town continues to improve upon our goal of providing accurate, courteous, and easy customer service," explained Mrs. Ammerman. "Residents have continually requested this particular customer service upgrade, and our staff worked diligently to implement this improvement with no cost to the Town. We're happy to start the year off on such a positive note."
County Recorder Jon Miller made the decision after researching dozens of providers. Miller ultimately decided upon an Indiana based vendor. “ I was impressed by their “hands on” approach”, explained Miller, “ They have a reputation for excellence in service and reliability. And with the Convenience Fee program the County is able to offer electronic payments without paying the cost.” PayGOV.US is the preferred vendor for Indiana municipal government.
Kendallville Clerk/Treasurer Sheryl Hanes chose PayGOV after dozens of Indiana Clerk/Treasurers referred the company. Ms. Hanes met with PayGOV representatives Michael Hiatt and Jonathan Stoops to develop a program for residents.
PayGOV is the premier provider of electronic payment acceptance to Indiana Cities and Towns. A focus on innovation and personalization has kept PayGOV at the front of their industry.
The City of Madison has moved forward on a plan to dramatically expand customer payment options. Residents now can enjoy the convenience of paying their Utility bills online and over the phone. To pay online simply go to (http://madison-in.gov/) Credit and Debit card payments can also be made by phone (866-480-8552).
“We have been reviewing our options to offer electronic payments for quite some time. Until now the service was considered cost prohibitive,” explained Mayor Judisch. “We chose PayGOV because of their superior reputation for customer service. We needed a program that could be provided at no cost to the City. PayGOV meets these needs by assessing a nominal convenience fee paid only by users of the program. The program is being piloted in the Utility Office before we consider possible expansion to other departments.”
June 29th, 2011 KIRKLIN, Indiana.–(BUSINESS WIRE)—June 29th, 2011 PayGOV.US LLC (www.paygov.us) reported that the Kirklin, Indiana and PayGOV have entered into an agreement. Citizens are now capable of paying their…
PayGOV.US LLC (www.paygov.us) announced that Butte County, California Sheriffs’ Department now manage and reconcile payments with Independence®.
