Our Commitment to Privacy
What Types of Information Does PayGOV Collect and Use?
In general, you can visit our website without telling us who you are or revealing any personal information about yourself. Certain information is required if you choose to make a payment transaction using this site you agree to provide accurate and complete information when providing personal information. The types of personal information we collect and share depend on the product or service you have with us. This information may include the following information collected from you and from your transactions with us:
Your name, mailing address, city, state, zip code, email address, phone number,
your bill payment (including payment amount and designated payee),
your credit or debit card or bank account numbers, expiration date and cardholder name,
Personal information does not include aggregate information about our customers in which your identity cannot be determined.
How do we use your information?
We use the information we collect about you for everyday internal business purposes in order to provide our services, process your transactions, maintain your account(s), and provide customer service. We provide access to personal information about our customers only to those employees who require it as part of their job in order to provide our services, process customer payments and provide customer service. We collect, store and process your personal information on servers located in the United States.
Disclosure to Third Parties
PayGOV shares certain personal information of customers to run our everyday business. PayGOV does not sell or rent any of your personal information. PayGOV will not share any of your personally identifiable information with third parties except in the circumstances described below or with your permission.
We share personal information with certain third parties such as banks, processors, card networks, and other suppliers and vendors in order to provide the services and to help us process the transactions you request.
Certain federal, state and local laws or government regulations may require us to disclose non-public personal information about you to respond to court orders or legal investigations. In these circumstances, we will use reasonable efforts to disclose only the information required by law, subpoena, legal process, or court order to be disclosed.
We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
We share aggregated statistical or demographic data with our business partners or for public relations and marketing purposes. For example, we may disclose the percentage of our customers who make payments with a credit card versus a checking account. However, this aggregated information is not tied to any personally identifiable information that can identify you.
We make disclosures to other nonaffiliated third parties as permitted by federal or state law. PayGOV may also disclose personal information to financial service providers with which it has joint marketing agreements, which are formal agreements between unaffiliated third parties that together market products or services to you
Like many Web sites, we may automatically gather, or engage a third party to gather, certain information about our Site traffic and store it in log files. For this purpose, we use Internet Protocol (IP) addresses to analyze trends, administer the Web sites, track our users’ movements and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
PayGOV does not disclose private e-mail communications that are transmitted using PayGOV services except as described in this policy and as required to provide requested services or to reply to your e-mail. In the ordinary course of our business, we may use the contact information you provide us to confirm a payment transaction and/or to alert you regarding any difficulty we may experience in attempting to process your payment. With your permission, we may also contact you to remind you of an upcoming payment obligation (e.g., a quarterly tax payment which is due), notify you of a scheduled or successfully completed AutoPayment or to inform you of new or additional services offered by us from which you may benefit. Users who have registered with our service in the My Account section of our Web sites may opt-in to receive information about new or additional services or other notifications or information from PayGOV or our partners. Users may also contact PayGOV as noted above in the “Opt-Out” section if you no longer wish to receive such information or other notifications.
The security of your information is important to us. We take commercially reasonable precautions to protect the personal information submitted to us. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security. When doing business with others, such as advertisers to whom you can link from our site, you should consider the separate security and privacy policies of those other sites.
In the event that your sensitive personal information is accessed by an unauthorized individual and the misuse of your information is reasonably possible, we will notify you of the unauthorized access unless a law enforcement agency believes that such notification may interfere with a criminal investigation. Notification of such an event may be given to you by e-mail, writing, or phone at our sole discretion.
If you have any questions about security on our website, please e-mail us at security@Official Payments.com or write us at: PayGOV.US, Attn: Senior Director, Information Security, 5144 E. Stop 11, Suite 17, Indianapolis, IN 46237.
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