The Town of Dyer is continually seeking ways to improve the customer experience. Several years ago the Town partnered with a leader in the payment industry, Indianapolis based PayGOV.US, to process electronic payments. This was part of a strategic, long-term goal for the community to modernize the connection between Town government and residents.
Over the past few years the City of Morro Bay has developed a set of strategic, long-term goals for the community and then adopted specific, two-year objectives related to each goal. One of these goals was to simplify the payment process. To achieve this goal the City has agreed to move forward with online and mobile electronic payments acceptance.
Parke County Health Department has joined the growing list of Indiana County offices accepting credit/debit cards.
To help navigate the unchartered waters, the County chose to partner with Indianapolis based PayGOV.US. PayGOV.US is the premier provider of electronic payment services to American Cities and Towns currently serving hundreds of Indiana municipalities. Electronic payments are simply the next step in a long journey to consistently provide superior service to our residents.
After learning about PayGOV Clerk Treasurer Pam Humphrey wasted no time initiating new customer cost saving programs. Online payments will now be offered to Manhattan residents.
Donna Henry, Clerk Treasurer, coordinated the effort to select a vendor. Banks require the Town to purchase equipment, absorb transaction costs, and enjoin in lengthy contracts. These fees were often high and were considered an unacceptable cost of doing business. Especially when the cost would benefit only those who chose to pay via those methods.
The City partnered with Indianapolis based PayGOV.US to offer the service. PayGOV.US is the premier provider of electronic payment services to American Cities and Towns. They currently serve nearly half of Montana municipalities. Focused on innovation and customization consistently places them at the front of their industry.
Clerk/Treasurer Joyce Hartman searched for a company to meet the Towns needs and settled upon Indiana based PayGOV. PayGOV.US was chosen because of their excellent reputation among municipalities and their multi-faceted solution.
Treasurer Lynette Wilder understands the financial struggles faced by many residents. In an effort to be good stewards the County is continually reviewing expenditures and cost savings initiatives to better service their citizens. One initiative designed to streamline payments and keep down the Counties costs are accepting electronic payments. Treasurer Wilder noted, “The Counties goal has always been to provide the best service and options for our citizens. PayGOV will allow us to expand our operations without bearing burdensome costs. We are excited to be the newest County to work with PayGOV.”
Clerk/Treasurer Lisette Pittman explained why she chose PayGOV. “Offering options for our citizens is important. But, the Town cannot afford to absorb the processing fees. Partnering with PayGOV provides Advance with no risk and passes along a nominal fee to those who wish to use the service.”
Treggie King, Clerk Treasurer, coordinated the effort to select the right company. There had been an effort to expand payment options for citizens but the apparent costs were prohibitive. Banks require the City to purchase equipment, absorb transaction costs, and enjoin in lengthy contracts. These fees were often high and were considered an unacceptable cost of doing business. Especially when the cost would benefit only those who chose to pay via those methods.